FlyDreams Alentejo Unipessoal, Lda., registered in the Commercial Registry Office of Coimbra under number 516086626, with its registered office at Herdade dos Barros, EN 255, 7250 Terena (São Pedro), Portugal, is committed to protecting the privacy of your personal data in accordance with the personal data protection legislation in force, namely with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation "GDPR".

This page tells you how we handle your data when you purchase vouchers through this site and in other interactions you have with us.

Any data entered in the specific form for voucher acquisition in this site will be understood as obtained, treated and transmitted in compliance with the requirements established in the RGPD and related legislation.

Controller and Data Protection Officer

FlyDreams Alentejo, Unipessoal, Lda. is responsible for the treatment of your data.

Clarifications regarding the Privacy Policy or the treatment of your data can be obtained by sending a letter to our headquarters, or by email flydreamsalentejo@gmail.com.

Type of Personal Data, Purposes and Grounds for Processing
It covers the collection of online and offline data from passengers and voucher purchasers, including data collected from travel agencies, hotels, and events in which our company participates.

We collect and process data for various purposes
Data relating to reservations or purchase of services that are absolutely necessary to provide the purchased service and to respond to complaints related to the reservation or purchase of services, such as name, age, weight, email address, cell phone or telephone number, and special requests.

The basis of the data collection is anchored in the contractual relationship.

Satisfaction Surveys
All satisfaction surveys we may send out do not contain any request for personal information, such as your name, so anonymity is assured.

The satisfaction surveys are a management act, based on the continuous improvement of the services provided, and it is not mandatory to fill them out and answer them.

The basis of the processing of this data is its own continuous improvement of the service with an impact on customer satisfaction.

Management and administration: some of the data collected is for compliance with accounting and tax obligations, such as your name, address, and tax ID number.

The reason for processing this data is to fulfill tax and legal obligations.

Commercial and promotional communications: we collect data such as your name, telephone or cell phone number and e-mail address to inform you about our services or promotions and, where appropriate, requesting your consent.

You may at any time object to the processing of your data, as stated below under the heading "Exercise of your rights".

The basis for processing this data is the interest of our customers or, where requested, their consent.

Promotional event management: we collect data so that we can manage your participation in events, such as your name, address, mobile or phone number, and e-mail address.

Promotional information can be found in the respective regulations or in their terms and conditions.

The basis for processing your data is your consent.

We retain your data for as long as is strictly necessary.

Personal Data Security Mechanisms:

We use security mechanisms to protect your data, covering technical level measures in line with the RGPD guidelines and rules communicated to all our employees restricting the abusive or illegal use of your data or the loss, damage or destruction of your data.

The data is processed by our employees, who will only access it to the extent strictly necessary and for the specific purposes for which the data was collected.

Exercise of your Rights
Data subjects may ask for:

• Access to them;

• Its rectification;
• The right to be forgotten, which guarantees the deletion of your data;
• The portability of personal data, which allows you to receive all stored data;

• The opposition to the processing of personal data;
• The revocation of consent to processing, i.e. that you no longer have an interest in the processing of your data, and the consent you have given is deleted.

The exercise of these rights depends on a written request, proof of identity, and a list of the rights you wish to exercise, to be sent to our headquarters or to our email.

We will respond to your request, preferably by email, within 2 months.

Supervisory Authority:
If you consider that we are not treating your personal data properly you can file a complaint with the National Commission for Data Protection, CNPD at www.cnpd.pt.

Privacy Policy Changes:
Please be advised that we may modify or update our Privacy Policy at any time.

To have access to such updates we recommend that you visit this page as regularly as possible.